Frequently Asked Questions

Moist UV series are made with high moisture elements just like our Daily lens (1-Day Con). Both have UV-blocking effects and with moisture locking properties, they suit well for sensitive eyes!😍 📌Moist UV series are soaked in special hydrating solution which makes them safe to use directly after opening even without soaking into lens solution for hours.

The lens are monthly disposable, it is recommended to dispose the lens after 1 month usage. You can keep the lens for 2-3 years if the bottle is unopened or you can refer to the date stated on the label.

You may make your payment manually via Online Bank Transfer or deposit at the cash deposit machine if you have placed an order online. For walk-in customers, you can choose to pay cash at the cafe’s counter or transfer to the accounts stated at the payment section here.(https://www.tnllens.com/store-policy)

The size of the lens itself are the same, approximately 13.8mm to 14.2mm. The size stated are the size effect you will get while wearing the lens which are affected by the lens's design. For natural lens size, we recommend you to choose 14mm - 14.5mm For enlargement, we recommend 15mm and above.

Feel free to contact us via email,(mailto:tnl.lensss@gmail.com?subject=I would like to join your preorder!) whatsapp or social medias to place your order. Preorder dates will be annouced on our Instagram,(https://www.instagram.com/tnl_lensss/) follow us to stay up to date!

We are open for mixing degree in a pair subject to availability, eg Nana grey (100/150). Mixing degree is available for preorder only, no extra charges on that! Feel free to contact us for more info here.(https://www.tnllens.com/about)

For colour lens, the degree are available in +-50 degree. Example 0, 100, 150, 200, 250 to 800. For clear lens, the degree are available in +-25 degree. Example 100, 125, 150, 175 to 800.

Please remove the lens as soon as possible and notify us about the experience. We will invesitgate the case and discuss a solution.

Yes we do, we ship nationwide. You may refer to our shipping policy here.(https://www.tnllens.com/shipping-returns)

You can collect your order at Laze Cafe, Kg Kiulap after you made your payment. Operating hours: DAILY: 9AM - 11PM Friday close: 12PM - 2PM For more information, you may refer to our Self Pickup policy here.(https://www.tnllens.com/shipping-returns)

Please allow 1 – 2 days packing time from the day you made your payment. We aim to process and ship within 1-3 working days of order. Estimated shipping time is 1-5 working days.

Our brand focus on making soft contact lens with water content of 38%. It is manufactured in ‘sandwich method’ which means keeping the colour pigment or design between layers. Thus it’s better and safer for daily use as there is no direct contact of pigments.